Skip to content
FREE SHIPPING ON ALL U.S. ORDERS
FREE SHIPPING ON ALL U.S. ORDERS

FAQ's

WHEN WILL MY ORDER SHIP?

We make every effort to ship orders within 24 hours. We do not ship on the weekend or on holidays. 

We ship most orders USPS. If your address does not accept deliveries via USPS please consider shipping to an alternate address or using a PO Box. 

Once shipped, all orders typically arrive within 2-4 business days. For faster delivery select Express Shipping at checkout.

 

HOW DO I CARE FOR MY COWHIDE PIECE?

Cowhide does not require any special treatments or conditioners. If you spill on your cowhide piece, pat it dry as soon as you can. If you get something like dirt on your piece, let it dry and scratch the dirt off with your nail. Always go in the direction of the fur.  

If you have a cowhide rug you can use the attachment on your vacuum or take it outside and shake it clean. 

To freshen up the fur on any piece, a lint roller works like a charm. Especially on trays. 

 

WHAT IF I NEED TO PROCESS AN EXCHANGE OR RETURN?

Visit our exchanges and returns page by clicking here

 

THE ITEM I WANT IS SOLD OUT!

You've got to act fast when you see a piece you love! All items are one of a kind and cannot be replicated. If you can't find another piece you love just as much on our website shoot us an email at hello@jacksonhyde.com and we'll check to see if we have a similar piece in backstock.

 

WHEN WILL YOU RESTOCK A COLLECTION?

To be in the know when we restock a collection, follow us on Instagram, Facebook or sign up for email updates. The "RECENTLY RESTOCKED" area on our homepage is a great place to check to see if your favorite collection has been restocked recently. 

 

DO YOU OFFER WHOLESALE? 

Yes! Visit our wholesale application page found here for more info. 

 

TELL ME MORE ABOUT HAIR-ON COWHIDE

Hair-on cowhide can rub down to the natural leather underneath the fur. This usually occurs when the cowhide comes in regular contact with another object. Each cowhide is one of a kind and may or may not experience rub. To minimize rub, avoid contact with other objects.