FAQ's

WHEN WILL MY ORDER SHIP?

All pieces on our website are in stock and ready to ship. Everything ships within 2 business days, yay! We do not ship on the weekend or on holidays. 

Once shipped, all orders typically arrive within 2-4 business days. For faster delivery select Express Shipping at checkout.

 

HOW DO I CARE FOR MY COWHIDE PIECE?

Cowhide does not require any special treatments or conditioners. If you spill on your cowhide piece, pat it dry as soon as you can. If you get something like dirt on your piece, let it dry and scratch the dirt off with your finger nail. Always go in the direction of the fur.  

If you have a cowhide rug you can use the attachment on your vacuum or take it outside and shake it clean. 

To freshen up the fur on any piece, a lint roller works like a charm. Especially on trays. 

 

WHAT IF I NEED TO PROCESS AN EXCHANGE OR RETURN?

Visit our exchanges and returns page by clicking here. 

 

THE ITEM I WANT IS SOLD OUT!

You've got to act fast when you see a piece you love! All items are one of a kind and cannot be replicated. If you can't find another piece you love just as much on our website shoot us an email at hello@jacksonhyde.com and we'll check to see if we have a similar piece in backstock.

 

WHEN WILL YOU RESTOCK A COLLECTION?

To be in the know when we restock a collection, follow us on Instagram, Facebook or sign up for email updates. 

 

TELL ME MORE ABOUT HAIR-ON COWHIDE

Hair-on cowhide can rub down to the natural leather underneath the fur. This usually occurs when the cowhide comes in regular contact with another object. Each cowhide is one of a kind and may or may not experience rub. To minimize rub, avoid contact with other objects.  

 

GETTING IN TOUCH

Have a question or concern? Contact us at hello@jacksonhyde.com or feel free to DM us on Facebook or Instagram.  

Mailing Address:
11616 N. Market St. #1322
Mead, WA 99021